What personal data we collect when you use our website
What we do with your personal data
How long we store your personal data and why
Who may have access to your personal data
Your rights around your personal data
What personal data do we collect and why?
We only collect email addresses and statements of intent to ensure our email campaign remains relevant to you the end user, providing information that is pertinent to your rosacea journey.
For us to hold your details, you must first double opt-in to the email campaign. All your data is stored securely on our third-party, cloud-based mail service platform. Depending on what statement of intent you have selected upon sign-up, we will ensure you only receive information that is relevant to that statement. A record of consent and how it was obtained will be stored on the same mail service platform.
Should you wish to delete (unsubscribe) yourself from the mailing list, simply check on the corresponding link in your email and we will permanently remove all personal data provided at the point of sign-up. We will not be able to add this back in, but should you wish to sign-up again, you can do so by following the process on the website as before.
Deletion is both an automated and manual process run through our mail platform provider. All notifications are automatically sent to our team of administrators who will then personally process your request. We will undertake this process within 30 days, and you will receive notification accordingly.
Downloading the appointment guide:
The site’s purpose is to provide you with an appointment guide that enables you to express and log the symptoms and triggers pertinent to your disease, enabling you to succinctly discuss the key areas that need treatment. However, the information collected is completely anonymized at the point of constructing the appointment guide. The PDF created is browser/session based and upon download, the anonymized data is collected and stored securely and used for information purposes only - to gain a better understanding of rosacea and the development of ongoing content and support materials. When you close the download window the PDF will be automatically deleted.
The legal basis for the collection and usage of personal data is consent.
Personal data of children
This website is intended for adult use only, i.e. anyone 16 years of age or older. We do not knowingly collect personal data from anyone under the age of 16 through this website. We assume that any person who provides their personal data through this website is 16 years of age or older. If we learn that we have collected any personal data from a child under the age of 16, we will take steps to delete such information promptly.
How to contact us
Galderma / Nestlé Skin Health S.A.
World Trade Center
Avenue Gratta-Paille 2
+41 21 642 78 00 (This is the “Controller” of the personal data)
Data Processor on behalf of Galderma for the campaign is:
Havas Life Medicom, part of the Havas Group
Surrey KT7 0QJ
+44 (0) 20 8481 8100 (This is the “Processor” of the personal data)